Arnett looked to iView Systems' gaming experts for an integrated security and risk management solution to automate their incident reporting, daily log, officer dispatch, and lost and found functions, as well as to identify and track employees and visitors. Jason Arnett, Director of Surveillance of Resorts World New York initiated the project to automate their security reporting, mitigate risk, and improve efficiencies. Compiling meaningful reports was a lengthy and onerous task, making it difficult to correlate events to identify areas of risk and optimize staff allocation. Information was inconsistent and not readily retrievable, and media files were often not associated with an incident. The process of recording, tracking, and reporting was a manual process that inhibited the investigation and reporting process. Even a routine incident can often take an inordinate amount of manpower and, if not handled in a timely manner, can compromise business operations and services and potentially cause exposure to liability. The casino handles numerous security incidents every single day, including common incidents such as theft, unwanted banned patrons, personal injuries, vandalism, etc. Unfortunately, with success also comes a number of persistent security issues from both insiders and outsiders.

Since opening its doors in October 2011, Resorts World Casino continues to have solid growth and record revenues. Resorts World New York has implemented state-of-the-art security and surveillance technologies to ensure the safety and security of their facility, guests, and personnel. With over 400,000 square feet of gaming facilities and a 70,000 square feet event space for big-ticket events, Resorts World Casino employs over 1,300 people and sees an average of 20,000 guests daily, utilizing 6,500 parking spots. Resorts World Casino New York City is New York's first world-class gaming casino connected to the famous Aqueduct racetrack in South Ozone Park, Queens, and has played host to some of Thoroughbred racing's biggest heroes over the years.

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